Thomas Y.
About Thomas Y.
Thomas Y. is a Financial Service Specialist at CIBC with a background in technical support and health information management.
Current Role at CIBC
Thomas Y. currently serves as a Financial Service Specialist at CIBC, starting in 2019. His role involves managing financial services for clients, ensuring compliance with banking regulations, and offering tailored financial advice. This position allows him to apply his extensive background in financial and technical support within a major Canadian bank.
Previous Experience at Genuine Treasure
From 2015 to 2019, Thomas worked as a Support Specialist at Genuine Treasure. During his four-year tenure, he provided comprehensive support services, addressing customer inquiries, troubleshooting issues, and ensuring customer satisfaction. His experience in this role contributed to his skill set in customer service and technical support.
Role in Health Information Management
In 2014, Thomas worked in Health Information Management at Kingston General Hospital and Lennox & Addington County General Hospital (Napanee) for seven months. He was responsible for data quality analyses and coding and abstracting health records, which required a meticulous attention to detail and understanding of healthcare protocols and data management.
Technical Support Specialist at E-MetroTel
Thomas had a seven-month stint as a Technical Support Specialist at E-MetroTel in Belleville, ON, in 2013. He specialized in providing technical support for various telecommunications systems. His responsibilities included troubleshooting technical issues and ensuring efficient communication solutions.
Extensive Tenure at Nortel Networks
From 1994 to 2009, Thomas worked at Nortel Networks as a Global Technical Support (GNTS) Engineer in Belleville. Over his 15-year tenure, he gained extensive experience with Avaya Nortel VoIP/SIP product lines, including CS1K, Callpilot messaging, and Contact Center. His role involved providing global technical support, managing complex technical issues, and contributing to the deployment of advanced communication technologies.