Tianna Sheppard
About Tianna Sheppard
Tianna Sheppard is a Sr. Technical Analyst at CIBC, specializing in Corporate Voice Services within Employee Technology Services. She has a background in Biology and Psychology and has demonstrated strong research and technical abilities throughout her career.
Current Role at CIBC
Tianna Sheppard is a Senior Technical Analyst for Corporate Voice Services within the Employee Technology Services division at CIBC. She has been working in this capacity since 2019. Located in Toronto, Ontario, Canada, she is responsible for various technical aspects relating to corporate voice services. Her duties include managing voice technology initiatives and ensuring seamless communication within the organization.
Previous Roles at CIBC
Before becoming a Senior Technical Analyst, Tianna Sheppard served as a Technical Analyst for Corporate Voice Services in Infrastructure Operations at CIBC from 2018 to 2019. During this time, she developed her skills in technical support and incident management, enhancing her expertise in corporate communication technologies.
Earlier Work Experience at Galaxy Cinemas and Cineplex
Tianna Sheppard has considerable experience in the customer service industry. She worked at Galaxy Cinemas as a Cash Administrator from 2016 to 2018 and as a Cast Member from 2014 to 2016 in Peterborough, Ontario. Prior to that, she was a Cast Member at Cineplex in Belleville, Ontario, from 2012 to 2014. These positions helped her develop skills in cashier management, customer interactions, and team collaboration.
Education and Academic Background
Tianna Sheppard holds a Bachelor's degree with Honors in Biology from Trent University, where she studied from 2014 to 2018. Her academic background includes a strong focus on the sciences, particularly Biology and Psychology. This scientific training has equipped her with solid research and analytical skills, which she applies in her technical and analyst roles.
Technical and Research Skills
In her current role, Tianna Sheppard demonstrates strong technical and research abilities. She is particularly skilled in incident management, which assists in effectively resolving technical problems. Her capacity to conduct detailed analyses and apply scientific principles to technology makes her a valuable asset to CIBC's Corporate Voice Services team.