Tiff Hoang
Quality Specialist @ CIBC
About Tiff Hoang
Tiff Hoang is a Quality Specialist at CIBC in Toronto, Ontario, Canada.
Current Position at CIBC
Tiff Hoang is a Quality Specialist at CIBC, based in Toronto, Ontario, Canada. Tiff has been with CIBC since 2014, focusing on quality assurance and maintaining high standards in service delivery.
Role as Call Quality Monitor
Since 2005, Tiff Hoang has also been serving as a Call Quality Monitor at CIBC in Toronto. In this role, Tiff evaluates call interactions to ensure compliance with company standards and regulatory requirements.
Previous Role as Quality Coach
From 2000 to 2013, Tiff Hoang worked at CIBC as a Quality Coach. In this capacity, Tiff was responsible for mentoring and training staff, improving their skills in delivering quality customer service.