Tina Sylvester
About Tina Sylvester
Tina Sylvester is a Senior Manager at CIBC with extensive experience in managing teams across various departments, including customer service, credit, finance, collections, and sales.
Title
Tina Sylvester holds the title of Senior Manager at CIBC, with a focus on managing teams and operations.
Current Position
Tina has been serving as a Senior Manager at CIBC since 2019. In this role, she oversees key operations, focusing on credit card contact centers and customer service teams. She also held the role of Team Leader for the Credit Card Contact Centre since 2017, demonstrating her extensive experience in this area.
Past Experience
Tina Sylvester has held multiple managerial positions over her career. She was the Operations Manager Sales Support at Yellow Pages Group / Groupe Pages Jaunes – Canada from 2013 to 2016. Prior to that, she worked at TELUS in various roles including Business Analyst, Manager of Credit & Collection Services, and Team Manager from 2001 to 2013. Her roles have consistently involved leadership and operational responsibilities, particularly in customer service, credit, and collections.
Education and Expertise
Tina has a diverse educational background with formal training in both business and culinary arts. She studied Business at Ryerson University and completed her Business Administration studies in 1970. Additionally, she holds a Culinary Arts Certificate from George Brown College, also obtained in 1970. Her dual expertise in business operations and culinary arts highlights her versatile skill set.
Skills and Team Management
Throughout her career, Tina has demonstrated strong skills in managing and motivating teams. Her experience spans multiple departments including customer service, credit, finance, collections, and sales. Tina is adept at training teams to achieve high performance levels and has a proven track record of enhancing team efficiency and effectiveness across diverse operational areas.