Tom Spall
About Tom Spall
Tom Spall is the Senior Director of Retail Mortgage Operations at CIBC, overseeing a national call center dedicated to mortgage servicing.
Title
Tom Spall holds the title of Senior Director of Retail Mortgage Operations at CIBC.
Current Role at CIBC
Tom Spall has been working at CIBC as the Senior Director of Retail Mortgage Operations since 2007. In this role, he oversees a national call center that is dedicated to the servicing of all CIBC branded mortgages. His responsibilities also include leading the national servicing operations, ensuring efficient and effective management of CIBC's retail mortgage activities.
Previous Experience at CIBC
Prior to his current role, Tom Spall served in various senior positions at CIBC. He was the Senior Director of External Services Management from 2005 to 2007, and the Senior Director of Amicus Operations from 2001 to 2005. From 1999 to 2001, he worked as the Director of Special Projects in Change Management. His tenure at CIBC showcases a steady progression through multiple leadership positions, highlighting his extensive experience and contributions to the company.
Education Background
Tom Spall pursued further education at McGill University, where he completed the Mini MBA program in Continuing Education from 2014 to 2015. This one-year program provided him with additional managerial and business skills, complementing his extensive professional experience.
National Call Center Management
As part of his current role at CIBC, Tom Spall oversees the operations of a national call center dedicated to mortgage servicing. This responsibility includes ensuring high levels of customer service and operational efficiency in processing and managing CIBC's retail mortgage products.