Tonia Medeiros
About Tonia Medeiros
Tonia Medeiros is the Director of Cards Controls, Process & Operational Risk at CIBC in Toronto, Ontario, Canada.
Company
Tonia Medeiros currently works at CIBC, a leading global financial institution. She has held various positions at CIBC, showcasing an extensive tenure with the company. Medeiros' career at CIBC includes roles ranging from Business Specialist to her current role as Director, Cards Controls, Process & Operational Risk.
Title
Tonia Medeiros holds the title of Director, Cards Controls, Process & Operational Risk at CIBC. In this capacity, she leads a team that focuses on business control functions with an emphasis on data flows. Medeiros is responsible for consulting and credit services performance audit controls, aimed at managing material, systemic, and emerging operational risks.
Professional Experience at CIBC
Tonia Medeiros has a long-standing career at CIBC, spanning multiple roles. She was Senior Manager, Process Solutions from 2018 to 2021, and prior to that, Senior Manager, Projects, Workforce Planning and Optimization from 2015 to 2018. Earlier, she served as Senior Manager, Contact Centre Solutions & Project Delivery from 2013 to 2015. Her initial roles include Business Consultant, Process Specialist in Strategy Design & Integration, Business Specialist for Commercial Cards, and Implementation & Project Specialist for Commercial Cards, displaying a rich history of diverse responsibilities within the company.
Education and Expertise
Tonia Medeiros studied at Ryerson University where she completed a Bachelor of Commerce (BCom) in Hospitality & Tourism Management. Her educational background combined with extensive professional experience at CIBC equips her with a unique skill set in managing complex business environments.
Operational Risk Management
In her current role, Tonia Medeiros contributes to the operational risk strategy for the Cards Product at CIBC. Her responsibilities include providing consulting services and overseeing credit services performance audit controls. These functions are essential for managing material, systemic, and emerging operational risks within the organization.