Tony Rizza
About Tony Rizza
Tony Rizza is the Senior Director of Contact Centre Support, Workforce Management, Planning & Optimization at CIBC.
Current Role at CIBC
Tony Rizza currently holds the position of Senior Director, Contact Centre Support, Workforce Management, Planning & Optimization at CIBC. He has been in this role since 2012. His responsibilities likely include overseeing contact center operations, workforce management, strategic planning, and optimizing processes to enhance customer service efficiency.
Previous Role at CIBC
Tony Rizza previously served as the Senior Director, Strategy Design and Integration, Customer Service & Operations at CIBC from 2010 to 2012. In this role, he was based in the Toronto, Canada area. His work involved designing and integrating strategies to improve customer service and operations effectively over a two-year period.
Educational Background
Tony Rizza holds a Bachelor of Business Administration (BBA) degree from York University, where he studied Accounting. This education has likely provided him with a strong foundation in business administration and financial principles, supporting his roles in strategy and operations management.