Tony Saliba
About Tony Saliba
Tony Saliba is a Service Resolution Analyst (L2) at CIBC with over 20 years of experience in the banking sector, specializing in Change, Incidents, and Availability management.
Company
Tony Saliba is currently employed at CIBC as a Service Resolution Analyst (L2). CIBC, or the Canadian Imperial Bank of Commerce, is one of Canada's largest banks, providing comprehensive financial services worldwide. Saliba has accumulated significant tenure at CIBC, initially working as a Service Desk Specialist and Service Desk Analyst, before moving to his current role.
Title
Tony Saliba holds the title of Service Resolution Analyst (L2) at CIBC. In this position, he focuses on resolving complex technical issues and ensuring the availability of IT services. His extensive experience in incident management and resolution plays a critical role in maintaining seamless operations within the bank's IT infrastructure.
Education and Expertise
Tony Saliba studied at Saint Joseph University, where he earned an Advanced Diploma in Bank Management and a Diploma in Specialized Bank Studies. He also received a Certificate of Completion in Computer Science from the American Lebanese Center. His education provides a strong foundation in banking and IT, enhancing his capability in managing complex change and incident scenarios. He is proficient in Temenos Globus T24, a core banking software, and skilled in Microsoft Office and Windows applications.
Background
Tony Saliba has over 20 years of experience in the banking sector. His career began at Byblos Bank in Beirut, where he held several roles, including Commercial Bills Administrator, Senior IT Support Officer, and Head of Change Requests Management. He then transitioned to CIBC, where he has continued to develop his expertise in IT support and service management. His extensive background includes 24/7 support and proficiency in service desk operations.
Role at Byblos Bank
At Byblos Bank, Tony Saliba served in various capacities over 13 years. He started as a Commercial Bills Administrator, later becoming a Senior IT Support Officer and finally the Head of Change Requests Management. In these roles, he gained substantial experience in managing change requests, supporting IT infrastructure, and ensuring high availability and performance of banking systems.