Tosia Perampalam
About Tosia Perampalam
Tosia Perampalam is a Disputes and Fraud Frontline Representative at CIBC with a background in customer service and finance.
Current Role at CIBC
Tosia Perampalam is currently employed at CIBC as a Disputes and Fraud Frontline Representative, a role she has held since 2020. In this position, she is responsible for managing and resolving customer disputes and fraud-related issues, ensuring the security of clients' accounts and providing exceptional service in handling sensitive matters.
Previous Experience at CIBC
Before her current role, Tosia Perampalam worked as an Inbound Customer Service Representative at CIBC from 2018 to 2019, totaling one year. Based in the Toronto, Canada area, she handled customer inquiries, provided information about banking products and services, and assisted with various customer needs to enhance their banking experience.
Cashier Position at IKEA
Between 2016 and 2018, Tosia Perampalam worked as a Cashier at IKEA. During her two-year tenure, she managed transactions, assisted customers with purchases, and maintained efficient operations at the checkout area. This role helped her develop strong customer service skills and attention to detail.
Education and Academic Background
Tosia Perampalam attended Seneca College from 2016 to 2019, where she earned a Bachelor's degree in Finance and Financial Management Services. Her studies provided her with comprehensive knowledge in financial principles, management strategies, and financial services, enabling her to pursue a career in the financial sector.