Towhidur Rahman
About Towhidur Rahman
Towhidur Rahman is an Inbound Customer Service Representative at CIBC with a background in finance, IT consulting, and customer service roles in Toronto, Ontario, Canada.
Title
Towhidur Rahman is currently an Inbound Customer Service Representative at CIBC in Toronto, Ontario, Canada. He has been in this role since 2019.
Previous Work Experience
Before joining CIBC, Towhidur Rahman worked in several roles within different industries. From 2017 to 2019, he was a Finance Representative at Alorica, focusing on the Citizens Bank account. Prior to that, he served as an Information Technology Consultant for Gifted People Services from 2015 to 2016 as part of a capstone project. He also spent five years from 2012 to 2017 working as a Cashier for Macdonald Cole Associates (Rogers Centre). He began his career in the service industry, working as a Server at Pickle Barrel Restaurants from 2010 to 2012 and as a Crew Member at McDonald's from 2009 to 2010.
Education and Expertise
Towhidur Rahman has a solid educational background in business and technology. He earned a Bachelor of Commerce in Business Technology Management from Ryerson University in 2016. Prior to that, he received a Business Administration Management Diploma from Seneca College of Applied Arts and Technology in 2014. He also holds a Bachelor of Business Administration (B.B.A.) from Ryerson University, earned in 1970.
Customer Service Experience
Currently at CIBC, Towhidur Rahman brings an extensive background in customer service. His tenure at CIBC since 2019 involves addressing customer inquiries and ensuring customer satisfaction. His earlier experience as a Cashier at Macdonald Cole Associates and as a Crew Member at McDonald's has also contributed to his strong interpersonal and communication skills in dealing with diverse customer needs.