Tracy Xie
About Tracy Xie
Tracy Xie is a Unified Communications Engineer at CIBC, known for leading significant voice migration projects and implementing advanced communication solutions.
Current Position at CIBC
Tracy Xie currently serves as a Unified Communications Engineer at CIBC. In this role since 2006, Tracy has been responsible for various high-impact projects related to voice and video communication technologies. Her work spans multiple areas, including service recovery, incident management, and third-level support.
Genband EXPRiUS A2 Voice Migration Project
Tracy Xie led the migration of 20,000 user data, including personal routes and MeetMe conference data, as part of the Genband EXPRiUS A2 voice migration project. This project involved moving a significant amount of user data to modern systems, ensuring seamless communication services for all users involved.
Kandy WebRTC Gateway Solution
Tracy Xie architected and engineered the Kandy WebRTC Gateway solution. This project involved developing and deploying a technology stack to enable real-time communication capabilities through web browsers, providing a robust platform for voice and video communications over the internet.
A2 Voice System IMM Voicemail Implementation
As part of the A2 voice system project, Tracy Xie implemented a new IMM voicemail system. This system was designed to enhance the voicemail capabilities for users, providing improved functionality and integration with other communication tools.
Cisco Video Conference Solution
Tracy Xie designed, implemented, and supported a Cisco video conference solution. This solution allowed for enhanced video communication capabilities within the organization, facilitating better connectivity and collaboration across different locations.