Troy Bassett
About Troy Bassett
Troy Bassett is a Technical Specialist Team Lead at CIBC with extensive experience in application support operations and command center operations.
Current Role at CIBC
Troy Bassett is currently employed at CIBC as a Technical Specialist Team Lead in Application Support Operations. His tenure at CIBC began in 2015, which indicates a substantial period of involvement in leading application support initiatives. His role involves overseeing and managing a team to ensure seamless application support operations. Troy's responsibilities also encompass team leadership, operational oversight, and service delivery enhancement in an application support environment.
Previous Roles at CIBC
Before assuming his current leadership role, Troy Bassett worked at CIBC as a Technical Specialist in Command Centre Operations starting in 2010. In this capacity, he was responsible for monitoring and managing operational tasks within the command center, ensuring optimal system performance and quick resolution of issues. This role provided him with a solid foundation in command center operations, which he leveraged to transition into his current team lead position.
Career at Toyota Canada Inc.
Troy Bassett worked at Toyota Canada Inc. from 2005 to 2010 as a Senior Computer Operator. During his five-year tenure, he was responsible for operating and maintaining computer systems, ensuring the smooth running of batch processes, and troubleshooting system issues. His role contributed significantly to the efficiency and reliability of Toyota's IT operations, establishing his expertise in computer operations and system maintenance.
Positions at Hewlett-Packard
Troy Bassett held multiple roles at Hewlett-Packard from 1996 to 2005. He began as a Computer Operator/Batch Operator, where he worked for four years before moving to the role of Computer Operator/Midrange Platforms in 2000 for nine months. Subsequently, he served as a Senior Computer Operator from 2001 to 2005. His responsibilities included managing batch operations, supporting midrange platforms, and maintaining high-performance computing environments. His extensive experience at Hewlett-Packard laid a strong technical foundation for his future roles in IT operations.
Technical Skills and Expertise
Troy Bassett is proficient in a range of technologies, such as IBM WebSphere, HP OpenView, and Veritas NetBackup. He possesses skills in capacity planning and process engineering, which are vital for optimizing IT operations. His expertise extends to managing mainframe environments, specifically MVS/ZOS and IBM DB/2. With a strong background in ITIL frameworks, he excels in improving IT service management. Additionally, Troy's strengths in customer relations and help desk support have been fundamental in enhancing user satisfaction and service delivery throughout his career.