Trusha Shah
About Trusha Shah
Trusha Shah is a Mortgage Processing Officer at CIBC with a background in customer service and administration.
Title
Trusha Shah serves as a Mortgage Processing Officer at CIBC. In her role since 2020, she is responsible for various tasks ensuring the mortgage processing operations run smoothly.
Previous Work Experience
Trusha Shah has amassed experience in various roles over the years. She worked as a Customer Service Sales Representative at HomeSense in Mississauga from 2015 to 2016 and at The Brick in Mississauga, Ontario in 2015 for two months. Prior to these roles, Trusha was the Customer Service & Administration Head at T Designs in Gujarat, India, from 2010 to 2015. Her career started as an Administrative Assistant at Archana Shah & Associates, also in Gujarat, India, from 2008 to 2010.
Education and Expertise
Trusha Shah holds a Bachelor's Degree in Interior Design from Arvindbhai Patel Institute of Environmental Design (APIED), where she studied from 2005 to 2008. She completed her high school education at Shree Narayana Guru Vidhyalay from 2003 to 2005 and her SSC at Little Flower School in Ahmedabad from 1992 to 2003.
Responsibilities and Contributions
In her capacity as a Mortgage Processing Officer, Trusha assists in training new incumbents and temporary staff on procedures and guidelines to ensure consistency in process. She actively identifies and recommends changes to existing processes and procedures, aiming to improve client satisfaction. Trusha prioritizes and organizes her workload based on risk and severity, ensuring that deadlines are met according to company policies and procedures.