Tweety Kong
About Tweety Kong
Tweety Kong is the Senior Manager of Brand Monitoring at CIBC with over 15 years of experience in the financial industry, specializing in social media and digital landscapes.
Current Position at CIBC
Tweety Kong serves as the Senior Manager of Brand Monitoring at CIBC. Holding this position since 2022, Tweety operates out of Toronto, Ontario, Canada. In this role, Tweety is responsible for overseeing brand monitoring initiatives, ensuring that CIBC’s brand presence is maintained and monitored effectively within the dynamic digital landscape.
Previous Roles at CIBC
Tweety Kong has held multiple roles at CIBC over the years. Before becoming the Senior Manager, Brand Monitoring, Tweety held the position of Senior Fusion Threat Intelligence Analyst in the Fusion Center from 2021 to 2022. Prior to that, Tweety served as a Senior Consultant focusing on Digital Client Protection and Risk Management from 2018 to 2021. Between 2013 and 2018, Tweety was the Social Media Manager for the Chat and Social Media Contact Centre. Additional earlier roles at CIBC include Support Leader and Chat and Social Media Specialist in the Chat and Social Media Contact Centre as well as Test Analyst for the Telephone Banking Project Team and Financial Service Representative at the Telephone Banking Contact Centre.
Educational Background
Tweety Kong holds a Bachelor of Arts (BA) degree in Economics from the University of Waterloo, completed from 2003 to 2006. This educational foundation has contributed to Tweety’s robust understanding of economic principles and financial services.
Financial Industry Experience
With over 15 years of experience, Tweety Kong has a strong background in the financial industry. Tweety's career has encompassed roles that focus on social media, digital client protection, risk management, and brand monitoring. This extensive experience has made Tweety proficient in Enterprise Incident Management, Risk Assessment, and Intelligence Monitoring.
Expertise in Enterprise Incident Management
Throughout Tweety Kong’s career at CIBC, expertise in Enterprise Incident Management has been a key focus. Tweety has developed and honed skills in handling incidents that could impact the organization’s digital and social media presence. This expertise ensures that potential risks are effectively identified and managed, protecting the integrity of CIBC’s brand.