Umar Farooq
About Umar Farooq
Umar Farooq is the Head of Client Services and Senior Client Service Manager (Trade Finance) at CIBC, with extensive experience in trade finance and client management across multiple financial institutions.
Current Position
Umar Farooq is the Head of Client Services and a Senior Client Service Manager in Trade Finance at CIBC. Since 2015, he has been managing a team responsible for portfolios of high-value clients across Canada, the US, and the UK. His role involves acting as the primary point of contact for escalations from senior management, ensuring that client issues are resolved to satisfaction.
Previous Experience at HSBC
Before joining CIBC, Umar Farooq worked at HSBC as an Assistant Client Service Manager in Global Trade and Receivable Finance from 2011 to 2015. During his tenure at HSBC in Toronto, he gained extensive experience in client relations and managing intricate trade finance operations.
Role at RBC
In 2011, Umar Farooq held the position of Trade Finance Officer for the Western Region at RBC in Vancouver for seven months. His brief but impactful period at RBC contributed to his broad expertise in trade finance and client management.
Education Background
Umar Farooq holds a Master of Finance (MFin) from the Smith School of Business at Queen's University, completed in 2014. He also earned a Master of Business Administration (MBA) from the National College Of Business Administration & Economics in 1996. His educational foundations enrich his professional capabilities in finance and business management.
Engagement and Client Service
Umar Farooq engages proactively with senior-level clients and stakeholders to provide exceptional trade finance solutions. He collaborates closely with the Trade Sales team to drive business development and revenue growth. Farooq structures complex trade finance products, aligning them with customer requirements while managing risk parameters effectively.