Vaishal Parekh
About Vaishal Parekh
Vaishal Parekh is a Help Desk Analyst at CIBC with extensive experience in technical support and IT service desk roles.
Current Role at CIBC
Vaishal Parekh is currently serving as a Help Desk Analyst at CIBC since 2021. Based in Toronto, Ontario, Canada, he handles complex account issues escalated from customer support and other departments. His role involves troubleshooting a wide range of equipment and service issues, including broadband, hardware, internet modems, and cable boxes. He also manages account updates, cancellations, address changes, and service upgrades for clients.
Previous Experience at Gatestone & Co.
Before joining CIBC, Vaishal Parekh worked at Gatestone & Co. as a Technical Support Specialist from 2018 to 2021. Located in the Toronto, Canada Area, he was responsible for providing technical support across various platforms and troubleshooting complex service issues. His expertise extended to dealing with hardware issues and ensuring optimal service delivery for customers.
Early Career at Lets Nurture
Vaishal Parekh began his career as an IT Service Desk Analyst at Lets Nurture in Ahmedabad, Gujarat, India. He worked there for 6 months in 2016. During his tenure, he provided technical support and service desk operations, focusing on resolving IT-related issues for clients. His role helped in establishing a foundational understanding of IT service management.
Educational Background
Vaishal Parekh holds a Bachelor's degree in Computer Engineering from Gujarat Technological University, which he completed from 2012 to 2016. He further advanced his education at Fanshawe College, graduating in Information Security Management in 2017, and later completing a graduate program in Network and Security Architecture from 2017 to 2018. This strong educational background underpins his expertise in IT support and network security.