Vandana Alagh
About Vandana Alagh
Vandana Alagh is a Senior Financial Service Representative at CIBC in Toronto, Canada, with extensive experience in customer experience management and financial services across various organizations.
Current Role at CIBC
Vandana Alagh currently serves as a Senior Financial Service Representative at CIBC in Toronto, Canada. She has been in this role since 2017, where she is responsible for delivering financial services to clients, maintaining customer relationships, and supporting financial planning initiatives. Her extensive experience in banking and financial services enhances her ability to provide personalized financial solutions.
Previous Experience at IndusInd Bank
Before her tenure at CIBC, Vandana Alagh held significant roles at IndusInd Bank in New Delhi, India. She served as Head of Customer Experience Management and Service Assurance from 2012 to 2015. Prior to this, she led the Decision Science department from 2009 to 2011. In these roles, she focused on enhancing customer satisfaction and implementing data-driven decision-making processes to improve service quality and operational efficiency.
Early Career at ABN AMRO Bank N.V.
Vandana Alagh's early career includes various leadership positions at ABN AMRO Bank N.V. She served as Vice President and Head of Service for Credit Cards from 2004 to 2005 and held the role of Head of Special Projects for Quality – Credit Cards from 2006 to 2007. Additionally, she was the Program Manager for Banking Xsell, Credit Cards in 2004, and part of the Branch Banking Team from 1999 to 2003. In these roles, she was instrumental in enhancing service delivery and managing special projects aimed at improving banking services.
Educational Background
Vandana Alagh has a diverse educational background that complements her professional experience. She earned a Bachelor of Science in Mathematics from St. Stephen's College from 1991 to 1993. She furthered her education at the MIT Sloan School of Management, where she studied Digital Business Strategy and completed the Executive Education program in 2020. Additionally, she obtained the Investment Funds in Canada (IFC) certification from the Canadian Securities Institute in 2016.
Leadership and Innovation
Throughout her career, Vandana Alagh has demonstrated a strong commitment to leadership and innovation. She has led various teams focused on customer experience and innovation, driving the success of customer-centric initiatives. Her approach combines analytical thinking with business acumen, aiming to create best-in-class customer experiences through innovative delivery solutions. This strategic focus has been a hallmark of her roles across different organizations, from IndusInd Bank to CIBC.