Vikki Chan
About Vikki Chan
Vikki Chan is the Manager of Client Experience at CIBC and holds a Bachelor of Business Administration from York University.
Current Role at CIBC
Vikki Chan serves as the Manager of Client Experience at CIBC. She has held this role since 2015. In this capacity, she focuses on enhancing the overall client experience, ensuring that clients receive exceptional service and support. Her responsibilities likely include overseeing client service strategies, implementing client feedback programs, and working closely with various departments to streamline client interactions. Her role is crucial in maintaining and improving CIBC's client satisfaction and loyalty.
Past Experience at CIBC
Before becoming the Manager of Client Experience, Vikki Chan was an Assistant Branch Manager at CIBC. She served in this position from 2008 to 2015, a period spanning seven years. As an Assistant Branch Manager, she would have been responsible for managing daily operations, supervising staff, and ensuring efficient service delivery. This role also involved considerable client interaction, providing her with valuable experience that she carries into her current role.
Education Background
Vikki Chan completed her higher education at York University, where she pursued a Bachelor of Business Administration (BBA) in Business Administration and Management, General. She attended the university from 1989 to 1992, completing the degree in three years. This educational background has provided her with a foundational understanding of business principles and management practices, which she applies effectively in her career at CIBC.