Vivek Sharma
About Vivek Sharma
Vivek Sharma is a Customer Acquisition and Retention Specialist at CIBC with over 14 years of experience in banking backend operations, customer service, and team management.
Title
Vivek Sharma currently holds the position of Customer Acquisition and Retention Specialist at CIBC. His role involves strategic initiatives aimed at both attracting new customers and maintaining existing relationships through tailored services and processes.
Current Company
Vivek Sharma is currently employed at CIBC in Toronto, Ontario, Canada. Since 2021, he has been focusing on leveraging his extensive experience in customer service and team management to drive customer acquisition and retention efforts within the organization.
Previous Positions
Before his current role at CIBC, Vivek Sharma worked as an Associate at the same institution in 2021 for a period of four months. Earlier, he was the Regional Operations Manager at ICICI Securities, leading operations in the Chandigarh Area, India, from 2007 to 2019. He also served as an Assistant Operations Manager at IBM Daksh Services India Private Limited from 2005 to 2007 and worked as the Quality Assurance Team Lead at Airtel Punjab from 2004 to 2005, both in the Chandigarh Area, India.
Education and Expertise
Vivek Sharma holds a Bachelor of Arts in Humanities/Humanistic Studies from GCM, Chandigarh, Sector 11. His educational background, coupled with over 14 years of experience in banking backend operations, customer service, and team management, provides a solid foundation for his professional endeavors. Vivek is known for his continuous process improvement focus and ability to motivate peers towards achieving business and individual goals.
Background in Customer Service and Operations
With an extensive background in customer service and operations, Vivek Sharma has demonstrated a consistent ability to manage teams according to corporate standards. His expertise in building strong customer relationships and delivering effective service has been integral to his roles across various organizations. His skills have been pivotal in achieving and exceeding targets, ensuring operational efficiency, and fostering a customer-centric approach.