Vivian Yee
About Vivian Yee
Vivian Yee is the Manager of Client Experience at CIBC.
Title at CIBC
Vivian Yee holds the title of Manager, Client Experience at CIBC. Her role focuses on enhancing the experience of clients by managing various client-facing initiatives and ensuring the highest level of service. Her responsibilities likely include overseeing customer service operations, implementing best practices, and working closely with other departments to improve overall client satisfaction.
Manager, Client Experience Roles and Responsibilities
As Manager, Client Experience at CIBC, Vivian Yee is responsible for managing client interactions and enhancing service quality. She is likely involved in identifying client needs, resolving client issues efficiently, and implementing strategies to improve client experiences. Her role would also require her to collaborate with various teams to streamline client services and handle feedback to foster continuous improvement.