Wilson Joseph
About Wilson Joseph
Wilson Joseph is a Senior Facilitator & Learning Designer at CIBC in Toronto, Ontario, Canada, with a strong background in IT and adult education.
Current Position at CIBC
Wilson Joseph serves as a Senior Facilitator & Learning Designer at CIBC. In this role since 2019, he operates out of Toronto, Ontario, Canada. His responsibilities involve creating and implementing learning modules and facilitating training sessions for employees. His role harnesses his expertise in information technology and soft skills to enhance the learning and development programs at CIBC.
Previous Experience at CIBC
Wilson Joseph has held several roles at CIBC prior to his current position. From 2017 to 2019, he was the Adoption Lead Facilitator and Designer. Earlier, from 2016 to 2017, he worked as an IT Facilitator & Learning Designer. From 2015 to 2016, he served on the IT Incident Response Team. He began his journey at CIBC as a Senior IT Service Desk Technician, a role he occupied from 2013 to 2015.
Early Career at Thomas Cook North America
Wilson Joseph also served as a Senior IT Service Desk Analyst - Team Lead at Thomas Cook North America from 2011 to 2013. During this period, he led IT service desk operations and managed a team, providing technical support and problem-solving services to various departments.
Educational Background
Wilson Joseph studied Adult Education - Learning and Development at St. Francis Xavier University. He achieved an Adult Education Certificate in 2020, after completing the program that ran from 2019 to 2020. This education has equipped him with valuable knowledge and techniques that enhance his instructional design and facilitation skills.
Skills and Expertise
Wilson Joseph possesses robust skills in both information technology and soft skills, which are essential to his role as a Senior Facilitator & Learning Designer. He demonstrates a strong understanding of project management principles, which aids his instructional design processes. Additionally, his comprehensive skill set in content management significantly contributes to his ability to create effective learning experiences.