Yannick Elliott
About Yannick Elliott
Yannick Elliott is the Client Service Excellence Support Leader at CIBC in Montreal, Quebec, Canada, and has been with the company since 2018. He holds degrees in Political Science and Government from Concordia University and Environmental Science from the University of Guelph.
Current Title
Yannick Elliott holds the position of Client Service Excellence Support Leader at CIBC. In this role, he is responsible for overseeing and improving client service delivery within the company. His duties include developing comprehensive training programs and implementing feedback systems to ensure continuous improvement in service quality among telephone banking agents.
Professional Experience at CIBC
Yannick Elliott has been working at CIBC since 2018. Initially joining as a Financial Services Representative, Elliott quickly demonstrated his skills in client service, leading to his current role as Client Service Excellence Support Leader. Noteworthy contributions include the development of training programs for new telephone banking agents, with a special emphasis on enhancing bilingual communication skills. He also played a pivotal role in a cross-departmental initiative aimed at increasing the efficiency of CIBC's telephone banking systems.
Education Background
Yannick Elliott pursued higher education at Concordia University, where he obtained a degree in Political Science and Government from 2016 to 2020. Prior to this, he studied Environmental Science at the University of Guelph in 2015. His academic background provided a strong foundation for his career in client service and financial services.
CIBC Training Programs
At CIBC, Yannick Elliott developed a comprehensive training program specifically designed for new telephone banking agents. This program focuses on enhancing bilingual communication skills, ensuring that agents can effectively serve a diverse client base. The training is part of Elliott's broader strategy to improve client service delivery and maintain high standards of excellence within the team.
Feedback System Implementation
Yannick Elliott implemented a feedback system at CIBC aimed at fostering continuous improvement in client service delivery. This system allows telephone banking agents to receive regular feedback, which helps identify areas for enhancement and track progress over time. The initiative has contributed to higher client satisfaction and operational efficiency.