Yogesh Kumar
About Yogesh Kumar
Yogesh Kumar is an Associate Analyst specializing in Account Activity Fraud at CIBC in Toronto, Ontario, Canada. He has a background in finance and extensive experience in customer service and fraud prevention roles.
Current Role as Associate Analyst at CIBC
Yogesh Kumar currently serves as an Associate Analyst specializing in Account Activity Fraud at CIBC in Toronto, Ontario, Canada. He has been in this role since 2021. In this position, Yogesh is responsible for analyzing account activities to identify potential fraud, implementing preventive measures, and ensuring the security of customer accounts. His expertise in fraud detection contributes to maintaining the integrity of CIBC's financial operations.
Previous Role as Identity Theft Response Analyst at CIBC
Prior to his current role, Yogesh Kumar worked as an Identity Theft Response Analyst at CIBC from 2019 to 2021. During his tenure, he handled cases of identity theft, worked on restoring affected accounts, and provided support and guidance to victims of identity theft. This role required a deep understanding of security protocols and the ability to quickly address and mitigate risks associated with identity theft.
Experience as Credit Card Specialist at CIBC
From 2016 to 2019, Yogesh Kumar was a Credit Card Specialist in Customer Service and Sales at CIBC. In this capacity, he managed customer queries related to credit cards, assisted with sales, and provided detailed information on credit card products. His role involved engaging with customers directly, addressing their concerns, and ensuring a positive customer experience while promoting CIBC’s credit card services.
Work at Mr. Lube Canada
Yogesh Kumar also has experience working at Mr. Lube Canada, where he held multiple positions. From 2014 to 2016, he was a Supervisor in Bolton, Ontario, managing team operations and ensuring service quality. For a brief period in 2014, he worked as a Service Advisor, providing recommendations and assistance to customers regarding their automotive service needs.
Education in Finance and Financial Management at Seneca College
Yogesh Kumar earned his Bachelor of Commerce (BCom) degree in Finance and Financial Management Services from Seneca College, where he studied from 2012 to 2017. His academic background provided him with a strong foundation in financial principles, management practices, and analytical skills, which he applies in his professional roles.