Yovxy Ma
About Yovxy Ma
Yovxy Ma is an IRA Analyst at CIBC with extensive experience in IT support and training roles at IBM and other organizations. They hold degrees in Telecommunications Engineering and Geography and have earned multiple awards for technical knowledge and customer service.
Title
Yovxy Ma holds the position of IRA Analyst at CIBC. They have been in this role since 2019.
Current Role at CIBC
In the role of IRA Analyst at CIBC, Yovxy Ma is responsible for resolving a wide range of Citrix and VPN issues and supporting users on the enterprise network. Their current duties include managing Active Directory, messaging, business applications, storage, database, desktop, and remote applications. They handle incidents via the ServiceNow ticketing system and assist users remotely using GoToAssist and SCCM.
Previous Experience at IBM
Yovxy Ma worked at IBM in various capacities from 2016 to 2019. Roles included IT Analyst - Technical Trainer, IT Support Specialist (Alberta Health Services - Government of Alberta), IT Analyst - Escalations, IT Analyst - Quality Assurance, IT Analyst - Email Support, and Team Trainer and Technical Writer (Alberta Health Services - Government of Alberta). Responsibilities ranged from technical training and IT support to quality assurance and handling escalations.
Education and Expertise
Yovxy Ma holds a Bachelor's degree in Telecommunications Engineering from both the University of Toronto (2007-2013) and Universidad Nacional Experimental Politécnica de la Fuerza Armada (2007-2013). Additionally, they earned a Licentiate degree in Geography from Universidad Central de Venezuela (2006-2007). They further enhanced their knowledge with studies at Ryerson University's G. Raymond Chang School of Continuing Education, focusing on Cybersecurity, Data Protection, and Digital Forensics from 2018 to 2021.
Achievements
Throughout their career, Yovxy Ma has earned multiple 'Achiever’s' awards from the quality team, recognizing their comprehensive technical knowledge and outstanding customer service.