Yuri Lao
About Yuri Lao
Yuri Lao is a Team Leader at CIBC with over a decade of experience in the Contact Center industry, specializing in leadership roles and client relationship skills.
Current Role at CIBC
Yuri Lao currently holds the title of Team Leader at CIBC. He has been in this position since 2021. In his role, he focuses on training and overseeing team members, ensuring high performance, and developing strategies for improved client relationships. His commitment to developing and bringing out the potential in his team underscores his leadership approach.
Past Experience at CIBC
Before his current role, Yuri Lao served as ABAY Support Leader at CIBC from 2019 to 2021. In this capacity, he was responsible for providing support and guidance to team members, ensuring quality service delivery. His journey at CIBC began in 2018 as a Financial Services Representative, where he managed client interactions and financial transactions over the span of a year.
Experience at Bell
Prior to joining CIBC, Yuri Lao accumulated extensive experience at Bell, serving as a Commercial Customer Service Representative from 2009 to 2018. Over these nine years, he honed his skills in customer service, managing client relationships, and resolving commercial client issues. This role provided him with a solid foundation in client relationship management.
Education in Computer Programming
Yuri Lao studied at Genetic Computer Institute where he focused on Computer Programming/Programmer, General. He graduated with a Diploma in Computer Studies. His educational background provided him with the technical skills necessary to understand complex software and programming, which complement his customer service and leadership roles.
Specialization and Expertise
Yuri Lao specializes in conversation and client relationship skills, presentation skills, and the coaching and onboarding of new hires. With over a decade of experience in the Contact Center industry, he has developed a keen ability to enhance team performance through effective leadership and communication strategies.