Yvonne Grant
About Yvonne Grant
Yvonne Grant is the General Manager of Imperial Service & Small Business Banking at CIBC, with extensive experience in financial services and customer service management.
Professional Career at CIBC
Yvonne Grant is currently the General Manager, Imperial Service & Small Business Banking at CIBC. She has held this position since 2004. Prior to her current role, Grant served as the General Manager, Imperial Service from 1998 to 2004. She began at CIBC as an Account Manager/Financial Adviser from 1991 to 1995, then advanced to Bank Manager from 1995 to 1998. Her long tenure at CIBC underscores her extensive experience in the financial industry.
Educational Background
Yvonne Grant holds a B.Comm. and FICB from York University/Institute of Canadian Bankers, where she studied Financial Services from 1987 to 1991. She also attended Wolmer's Schools in 1970. Her education has provided a strong foundation for her career in the financial services sector.
Expertise in Financial Services
Yvonne Grant possesses extensive expertise in supervising securities transactions, attributed to her registration with the Investment Dealers Association (IDA). She is proficient in risk management and retail branch management, vital skills contributing to her success in leading financial advisory teams within CIBC.
Customer Service Management Skills
With a strong background in customer service management, Yvonne Grant has significantly enhanced client satisfaction and loyalty throughout her career in the financial services sector. Her emphasis on customer service has been crucial in ensuring high levels of client retention and satisfaction.