Zahra Hirji
About Zahra Hirji
Zahra Hirji is a Customer Service Contact Centre Representative at CIBC with extensive experience in customer service and financial services.
Title
Zahra Hirji holds the position of Customer Service Contact Centre Representative at CIBC. Her role primarily involves addressing customer inquiries, resolving issues, and ensuring customer satisfaction through prompt and effective communication.
Current Role at CIBC
Zahra Hirji currently works at CIBC as a Customer Service Contact Centre Representative. She has been with the bank since 2015, bringing a wealth of experience in customer service to her role. Her responsibilities include handling customer calls, assisting with their banking needs, and providing information about CIBC's products and services.
Experience at DUCA Financial Services Credit Union Ltd.
Prior to joining CIBC, Zahra Hirji worked at DUCA Financial Services Credit Union Ltd. She served as a Deposits Administrator from 2014 to 2015, managing deposit accounts and assisting members with their financial transactions. Before that, she worked as a Call Centre Representative from 2013 to 2014, where she addressed member inquiries and provided customer support.
Career at Bell
Zahra Hirji has an extensive background with Bell, spanning from 1995 to 2013. She started her career at Bell as an Account Collector, a position she held for five years. In 2000, she transitioned to the role of Customer Service Representative, where she spent 13 years assisting customers, handling billing inquiries, and resolving service-related issues.