Zinia Azmi
About Zinia Azmi
Zinia Azmi is a Contact Center Specialist II at CIBC in Toronto, Canada, with a diverse background in finance, education, and customer service.
Current Position at CIBC
Zinia Azmi is currently employed as a Contact Center Specialist II at CIBC. She has been in this role since 2019 in the Toronto, Canada area. Her responsibilities include handling customer inquiries and resolving issues to ensure client satisfaction. Her role at CIBC leverages her extensive background in customer service and collections.
Previous Experience at Alorica
Prior to joining CIBC, Zinia Azmi worked as a Collections Agent at Alorica from 2018 to 2019 for 11 months in Toronto, Canada. In this position, she was responsible for managing overdue accounts and negotiating payment plans. This role required strong communication skills and the ability to handle sensitive financial information.
Teaching Experience at Scholastica Limited
From 2010 to 2018, Zinia Azmi served as a Faculty Member at Scholastica Limited. During her 8-year tenure, she was involved in teaching and mentoring students, developing curriculum, and contributing to the academic community. Her role at Scholastica Limited underscored her commitment to education and professional development.
Internship at Exim Bank Limited
In 2009, Zinia Azmi interned at Exim Bank Limited for 2 months in Dhaka, Bangladesh. During her internship, she gained valuable insights into the banking industry, including understanding financial operations and customer service practices. This experience provided her with foundational knowledge in finance and banking.
Educational Background
Zinia Azmi holds a Master of Business Administration (MBA) in Finance from the Institute of Business Administration, University of Dhaka, completed between 2017 and 2019. She also earned a Bachelor of Education (BEd) from the National University of Bangladesh from 2014 to 2016. Additionally, she holds a Bachelor of Business Administration (BBA) with a concentration in Accounting & Finance and Marketing from North South University, completed between 2005 and 2009.