Zoe Zhen
About Zoe Zhen
Zoe Zhen is an Associate in the Graduate Leadership Development Program at CIBC, with a background in strategic planning and customer experience management at TD, and an MBA from Smith School of Business at Queen's University.
Current Position at CIBC
Zoe Zhen is currently working as an Associate in the Graduate Leadership Development Program (GLDP) at CIBC, since 2022. At CIBC, she focuses on workforce transformation and leadership during her first rotation in the program. This role is based in Toronto, Ontario, Canada.
Previous Experience at TD
Zoe Zhen has held multiple positions at TD from 2017 to 2020. She started as a Customer Service Representative for 9 months, then progressed to a Personal Banking Associate for 1 year, followed by a Manager of Customer Experience for another year. During her tenure, she was recognized as a top performer for her motivation and perseverance and was engaged in strategic planning in a fast-paced environment.
Role at Smith School of Business
In 2021, Zoe Zhen served as the Director of Finance & Operations for the Student Executive Council (SEC) at the Smith School of Business at Queen's University. She held this role for 11 months in Kingston, Ontario, Canada.
Educational Background
Zoe Zhen completed her Master of Business Administration (MBA) at the Smith School of Business at Queen's University from 2021 to 2022. Prior to this, she achieved an Honours Bachelor of Arts in Employment Relations & Linguistics from the University of Toronto, studying there from 2012 to 2016.
Skills and Expertise
Throughout her career, Zoe Zhen has enhanced her interpersonal and problem-solving skills. She has advisory and management experience in the Financial Services industry, and has focused on strategic planning, and workforce transformation. Her roles have demonstrated her ability to thrive in fast-paced and evolving environments.