Lucy Liang
About Lucy Liang
Lucy Liang serves as the Director of Global Quality Assurance at Cigniti Technologies, where she leads a team in managing testing for Delta Dental applications. With extensive experience in quality assurance and IT management, she has authored a book and holds multiple certifications, including Six Sigma Greenbelt and ITIL V3.
Work at Cigniti Technologies
Lucy Liang has been serving as the Director of Global Quality Assurance at Cigniti Technologies since 2015. In this role, she leads a team comprising 5 Quality Team Leads and over 14 remote and offshore team members. Her responsibilities include managing testing for the Delta Dental Sales and Implementation Application, utilizing Pega and Salesforce technologies. Her leadership focuses on ensuring high-quality outcomes in software testing and deployment.
Previous Experience at The Clorox Company
Lucy Liang worked at The Clorox Company as an Information Technology Manager in Quality Management from 2002 to 2014. Over her 12-year tenure, she contributed to various quality assurance initiatives and played a key role in enhancing the company's IT processes. Prior to this position, she served as an Information Services Associate Manager in Quality Engineering at the same company from 1997 to 2000.
Education and Expertise
Lucy Liang studied at San Francisco State University, Lam Family College of Business, from 1981 to 1985. She holds a Six Sigma Greenbelt certification and is ITIL V3 Certified. Her expertise includes developing Testing Methodology and standards for international consulting firms, as well as designing and conducting training on best practices in testing methodologies.
Authorship and Publications
Lucy Liang authored the book 'Powerful & Proven Techniques For Getting the Job You Want,' which has received five-star reviews on platforms such as Amazon and Barnes & Noble. This publication reflects her commitment to sharing knowledge and providing guidance in career development.
Background in Quality Assurance
Lucy Liang has extensive experience in quality assurance, having held various positions in the field since 1988. She has worked as a Quality Assurance Manager at American President Lines and as a Senior eCommerce Quality Assurance Lead at Intraware. Her career includes improving testing approaches and implementing Systems Development Lifecycles and Quality Assurance processes across multiple organizations.