Shubhi Kulshreshtha
About Shubhi Kulshreshtha
Shubhi Kulshreshtha serves as the Associate Manager of Quality at Cigniti Technologies, where she has worked since 2018. She specializes in quality management standards and process improvement, utilizing Six Sigma tools and leading initiatives in collaboration with senior leadership.
Work at Cigniti Technologies
Shubhi Kulshreshtha has been serving as Associate Manager-Quality at Cigniti Technologies since 2018. In this role, she is based in the Hyderabad Area, India, and has accumulated six years of experience within the organization. Her responsibilities include leading organization-level process improvement initiatives and collaborating with senior leadership to enhance quality standards. She is also accountable for managing and executing NPS/CSAT cycles for clients, ensuring that customer satisfaction metrics are met and maintained.
Education and Expertise
Shubhi possesses skills in Six Sigma tools, including Fishbone, FMEA, and VSM, which are essential for quality management and process improvement. She has expertise in implementing and auditing several quality standards, including CMMI version 1.3 for Development and Services, ISO 9001:2015, and ISO 27001:2013. Her background in Lean Consulting further supports her ability to drive efficiency and effectiveness in organizational processes.
Background
Before joining Cigniti Technologies, Shubhi worked at Genpact Headstrong Capital Markets as an Assistant Manager from 2011 to 2016, where she gained five years of experience in the Noida Area, India. She then transitioned to Esri India for a brief period as an Assistant Manager from 2016 to 2017. Prior to these roles, she worked at HCL Technologies as a Software Engineer from 2007 to 2011, accumulating four years of experience in the Gurgaon Area, India.
Achievements
In her current role at Cigniti Technologies, Shubhi acts as the SEPG Owner, where she drives process improvement and quality initiatives across the organization. Her leadership in these areas contributes to the overall enhancement of quality standards and operational efficiency within the company.