Артем Шелудько
About Артем Шелудько
Aртем Шелудько is a Customer Support Manager with extensive experience in customer support and analytics within the AdTech industry. He has held various analytical roles at companies such as Loca Project, Credit Dnepr Bank, and Allo before joining Ciklum in 2020.
Current Role at Ciklum
Artem Шелудько has been serving as a Customer Support Manager at Ciklum since 2020. In this role, he supports the Customer Success Manager team with various operational tasks, which enhances overall team efficiency. He conducts support and set-up calls for customers, ensuring a smooth onboarding process and addressing troubleshooting needs. Artem plays a key role in bug and issue management, escalating technical problems to the appropriate teams as necessary.
Previous Experience in Customer Support and Analysis
Before joining Ciklum, Artem Шелудько held several analytical roles. He worked at Yaana as an Analyst and Client Manager for four months in 2020. Prior to that, he was a Consolidated Information Analyst at Allo from 2018 to 2020, where he contributed to data analysis for two years. His experience also includes a position as an Analyst at Credit Dnepr Bank for six months in 2017 and as a Marketing Analyst at Loca Project from 2016 to 2017.
Education and Expertise
Artem Шелудько studied at Dnipropetrovskij Deržavnij Agrarnij Universitet, where he focused on organizational management and administration. He achieved the qualification of Специалист during his studies from 2010 to 2015. His educational background supports his expertise in managing and setting up software platform account structures for customers in the AdTech industry.
Contributions to Data-Driven Decision Making
In his roles, Artem Шелудько has created detailed reports for the Sales department, which contribute to data-driven decision-making processes. His analytical skills and experience in various organizations have enabled him to provide valuable insights that assist in strategic planning and operational improvements.