Alberto Gómez
About Alberto Gómez
Alberto Gómez is an Application Support Developer with a background in software engineering and a focus on customer support. He has experience working at VIEWNEXT, Bettergy, and currently at Ciklum, where he collaborates with development teams and enhances processes.
Current Role at Ciklum
Alberto Gómez serves as an Application Support Developer at Ciklum, a position he has held since 2021. In this role, he focuses on providing professional support and incident management to both internal and external customers. He acts as a point of contact for customers, ensuring consistent and timely follow-up with support and service requests. His responsibilities also include collaborating with other software development engineers on code reviews and process enhancement, contributing to the overall efficiency of the team.
Previous Experience at Bettergy
Prior to his current role, Alberto worked as a Junior Software Engineer at Bettergy from 2020 to 2021. During his 11-month tenure, he gained experience in developing features of various complexity for products at Novafori. This position allowed him to enhance his technical skills and apply his knowledge in a practical environment.
Internship Experience at VIEWNEXT
Alberto completed multiple internships at VIEWNEXT. His first internship lasted for 4 months in 2019, followed by another 2-month internship in 2020. These experiences provided him with foundational skills in software development and application support, contributing to his professional growth in the technology sector.
Educational Background in Technology
Alberto studied at IES Emilio Prados, where he focused on Science and Technologies, achieving his bachelor from 2016 to 2018. He furthered his education at IES Campanillas PTA, studying Programación informática, aplicaciones específicas, and obtaining a Bilingual Web App Developer qualification through a DUAL program from 2018 to 2020. This educational background equipped him with essential skills for his career in software development.
Contributions to Continuous Improvement
In his current role, Alberto proactively contributes to continuous improvement by identifying and proposing new initiatives or changes. His commitment to enhancing processes and workflows demonstrates his dedication to delivering high-quality support and service in his professional environment.