Alexander Shevchenko
About Alexander Shevchenko
Alexander Shevchenko is an experienced account manager currently working at Ciklum, where he has been employed since 2018. He previously held various positions at GeeksForLess Inc., including Director of Operations and Vice President of Customer Care, accumulating over a decade of experience in customer support and operations management.
Current Role at Ciklum
Alexander Shevchenko has been serving as an Account Manager at Ciklum since 2018. In this role, he is responsible for managing client relationships and ensuring customer satisfaction. His experience in account management allows him to effectively address client needs and contribute to the company's growth.
Previous Experience at GeeksForLess Inc.
Before joining Ciklum, Alexander Shevchenko held multiple positions at GeeksForLess Inc. He worked as the Director of Operations from 2013 to 2017, overseeing operational strategies and team performance. Prior to that, he served as Vice President of Customer Care from 2007 to 2017, where he focused on enhancing customer service protocols. His tenure also included roles as Technical Support Manager from 2004 to 2013 and Technical Support Specialist for a brief period in 2004.
Service Delivery Management Experience
Alexander Shevchenko worked as a Service Delivery Manager at Ciklum from 2017 to 2018. In this capacity, he was responsible for ensuring that services were delivered effectively and met client expectations. His role involved coordinating between various teams to optimize service delivery processes.
Career Timeline
Alexander Shevchenko's career spans several years in the technology and customer service sectors. He began his professional journey at GeeksForLess Inc. in 2004 as a Technical Support Specialist. Over the years, he advanced to various leadership roles, culminating in his position as Director of Operations. In 2018, he transitioned to Ciklum, where he continues to contribute as an Account Manager.