Anastasiia Kovalenko
About Anastasiia Kovalenko
Anastasiia Kovalenko is a Client Delivery Manager at Ciklum, where she has worked since 2019. She has a background in recruitment and holds a Master's degree in Economics, along with a diploma in Business Administration.
Current Role as Client Delivery Manager
Anastasiia Kovalenko currently serves as a Client Delivery Manager at Ciklum, a position she has held since 2019. Based in the Málaga Area, Spain, she plays a crucial role in managing client relationships and ensuring service delivery meets client expectations. Her responsibilities include conducting Process Health Checks for teams, which are aimed at identifying areas for process improvements. Additionally, she measures client satisfaction through Net Promoter Score (NPS) surveys, providing valuable insights into client experiences.
Previous Experience at Ciklum
Anastasiia Kovalenko has a significant history with Ciklum, having worked there in various roles from 2013 to 2019. Initially, she served as a Recruitment Consultant for two years, where she contributed to hiring efforts across multiple locations including Dnipro, Kiev, and Gdansk. She later advanced to the position of Recruitment Location Lead/Recruitment Account Lead, where she worked for four years in the Málaga Area. In these roles, she played a significant part in hiring for multiple clients and supported the Ciklum Account team in resolving complex cases.
Educational Background
Anastasiia Kovalenko has an extensive educational background in business and economics. She earned a Master's degree in Economics from Oles Honchar Dnipropetrovsk National University, studying from 2011 to 2012. Following this, she attended Uniwersytet im. Adama Mickiewicza w Poznaniu, where she studied Business Administration and Management, obtaining a Diploma from 2012 to 2013. Additionally, she participated in the Erasmus program at Aristoteleion Panepistimion Thessalonikis, focusing on Business Administration and Management from 2010 to 2011.
Role at Vitaver & Associates, Inc.
Before her tenure at Ciklum, Anastasiia Kovalenko worked at Vitaver & Associates, Inc. as a Recruitment Sourcing Specialist from 2012 to 2013. In this role, she was responsible for sourcing candidates and supporting recruitment efforts, which provided her with foundational experience in the recruitment field. This position contributed to her skill set, which she later applied in her roles at Ciklum.
Contributions to Educational Events
Anastasiia Kovalenko has co-directed educational events that focus on Agile Metrics and Change Management. These events aim to enhance understanding and application of Agile methodologies within organizations, showcasing her commitment to professional development and knowledge sharing in the field.