Andrey Gorbachuk
About Andrey Gorbachuk
Andrey Gorbachuk serves as the Head of Travel & Concierge at Ciklum, a position he has held since 2017. He has extensive experience in hospitality and concierge services, having previously worked in various roles within Ciklum and at Hyatt Regency Kiev.
Current Role at Ciklum
Andrey Gorbachuk serves as the Head of Travel & Concierge at Ciklum, a position he has held since 2017. In this role, he oversees travel and concierge services, ensuring high-quality support for clients and enhancing their overall experience. His leadership contributes to the operational efficiency and service excellence within the organization.
Previous Experience at Ciklum
Prior to his current role, Andrey Gorbachuk worked at Ciklum as a Senior Concierge Manager from 2016 to 2017. He also held the position of Concierge Manager from 2014 to 2016. During his tenure, he developed skills in client relations and service management, which laid the foundation for his current leadership role.
Experience at Hyatt Regency Kiev
Andrey Gorbachuk began his career in hospitality at Hyatt Regency Kiev, where he worked as a Guest Service Officer from 2012 to 2014. This role involved direct interaction with guests, managing their needs and ensuring a positive experience during their stay. His experience at Hyatt contributed to his expertise in customer service within the hospitality industry.
Educational Background
Andrey Gorbachuk studied at Volyn National University, where he earned a Bachelor’s degree in International Economic Relations from 2006 to 2010. He furthered his education at IHTTI School of Hotel Management in Basel, obtaining a Postgraduate Diploma in Hospitality Administration/Management from 2011 to 2012. His academic background supports his professional roles in travel and hospitality.