Anna Ovsiannykova
About Anna Ovsiannykova
Anna Ovsiannykova is a Concierge Manager at Ciklum in Kyiv, where she has worked since 2019. She has a Master's degree in Tourism and Travel Services Management and has held various roles in customer service and travel management throughout her career.
Current Role at Ciklum
Anna Ovsiannykova has been serving as the Concierge Manager at Ciklum since 2019. In this role, she is responsible for managing travel arrangements for top management and clients, which includes purchasing travel tickets and arranging accommodations. She tracks and updates all travel requests in the Ciklum Service Desk, ensuring efficient handling of travel logistics. Additionally, Anna provides financial and statistical reporting to the Head of Travel & Concierge Team and the company's Financial Department. Her role also includes offering 24/7 emergency assistance for travelers during business trips.
Previous Experience in Customer Service
Before her current position at Ciklum, Anna Ovsiannykova worked in various customer service roles. She was employed at TSUM Kyiv as a Customer Service representative from 2016 to 2018. Prior to that, she worked as a Front Office Agent at InterContinental Kiev for three months in 2016. Her experience also includes a two-year tenure at Donbass Palace Hotel in Donetsk, where she served as a Front Office Agent from 2014 to 2016. These roles have contributed to her expertise in managing client interactions and service delivery.
Educational Background in Tourism Management
Anna Ovsiannykova holds a Master's degree in Tourism and Travel Services Management from Donetsk Institute of Tourism Business, where she studied from 2008 to 2011. Additionally, she completed her studies at 43, focusing on Mathematics, from 2004 to 2006. Her educational background equips her with the necessary knowledge and skills to excel in the tourism and travel industry.
Career Development and Administrative Roles
Anna's career includes significant administrative experience. She worked as an Executive Assistant to the General Manager at Amstor Trade House Ltd. from 2013 to 2014. After that, she served as an Office Administrator at Ciklum for ten months in 2018 to 2019. These positions have helped her develop strong organizational and administrative skills, which are essential in her current role as Concierge Manager.
Travel Management and Cost Optimization
In her role at Ciklum, Anna Ovsiannykova conducts research on travel issues to identify optimal ways of cost savings for the company. She leads the entire process of international and domestic travel arrangements, ensuring that travel logistics are handled efficiently. Her focus on cost-effective solutions contributes to the overall financial health of the organization.