Iryna Helei
About Iryna Helei
Iryna Helei is a Customer Support Engineer at Ciklum in Lviv, Ukraine, with a Bachelor's degree in International Economics from Lviv Polytechnic National University. She has expertise in addressing customer queries and resolving technical and financial issues.
Work at Ciklum
Iryna Helei has been employed at Ciklum since 2021, serving as a Customer Support Engineer. In this role, she is based in Lviv, Ukraine, where she engages with customers to address their inquiries and issues. Her responsibilities include assisting customers with general, technical, and financial problems, ensuring they can effectively utilize the company's products. Iryna also analyzes and reports product malfunctions, contributing to the overall improvement of customer experience.
Education and Expertise
Iryna Helei earned her Bachelor's degree in International Economics from Lviv Polytechnic National University, where she studied from 2018 to 2022. Her academic background includes knowledge in various disciplines such as management, investments, logistics, statistics, and accounting. This educational foundation supports her role in customer support, allowing her to address a wide range of customer queries effectively.
Customer Support Skills
Iryna Helei is skilled in responding to customer queries through email and chat. She possesses the ability to identify customer needs and guide them in using specific features of the products. Her experience includes assisting customers with both general inquiries and more complex technical issues, showcasing her versatility in customer support.
Technical Analysis and Reporting
In her role as a Customer Support Engineer, Iryna Helei has experience in analyzing and reporting product malfunctions. This aspect of her job involves assessing technical issues that customers encounter and providing detailed feedback to improve product functionality. Her analytical skills contribute to enhancing the overall customer experience.