Mariia Piven
About Mariia Piven
Mariia Piven is an IT Help Desk Engineer currently employed at Ciklum in Kyiv, Ukraine. She has a background in finance and previous experience in customer management and centralized back-office roles.
Work at Ciklum
Mariia Piven has been employed at Ciklum as an IT Help Desk Engineer since 2022. In this role, she is responsible for handling incident intake through various channels, including phone, email, and ticket management. She performs detailed incident analysis to ensure high-quality service delivery and is also responsible for updating documentation related to incident management processes.
Previous Experience at ProCredit Bank
Before joining Ciklum, Mariia Piven worked at ProCredit Bank as a Centralised Back-office Specialist focusing on legal entities. Her tenure lasted for one year, from 2021 to 2022, in Kyiv, Ukraine. In this position, she contributed to the bank's operational efficiency through her specialized knowledge and skills.
Career at PrivatBank
Mariia Piven has a history of working at PrivatBank, where she held multiple roles. She served as a Customer Manager from 2013 to 2016 for three years, and prior to that, she worked as a Cashier from 2012 to 2013 for one year. These positions provided her with valuable experience in customer service and banking operations.
Education and Expertise
Mariia Piven studied Finance at Taras Shevchenko National University of Luhansk from 2008 to 2013, achieving a Specialist degree. This educational background has equipped her with a solid foundation in financial principles, which she applies in her professional roles.