Oleh Suvid
About Oleh Suvid
Oleh Suvid is a Project/Delivery Coordinator at Ciklum in Dnipropetrovsk Region, Ukraine, with a background in International Economy Affairs from Dnipropetrovsk National University. He has extensive experience in client acquisition, team management, and process improvement, demonstrating strong leadership skills and a client-focused approach.
Work at Ciklum
Oleh Suvid has been employed at Ciklum since 2019, serving as a Project/Delivery Coordinator. In this role, he manages project teams of up to 30 members, demonstrating strong leadership and organizational capabilities. His responsibilities include coordinating and motivating teams, maintaining internal reporting systems, and ensuring client satisfaction by adapting services to meet evolving needs. Prior to his current position, he worked as an IT Technical Support Specialist and a Team Lead at Ciklum for a total of four months in 2018.
Education and Expertise
Oleh Suvid studied at Dnipropetrovsk National University, where he earned both a Bachelor's and a Master's degree in International Economy Affairs from 2009 to 2015. His educational background provides a solid foundation for his expertise in client acquisition and business development, particularly in the pre-sales process, including RFI/RFP activities. He is proficient in utilizing platforms such as Confluence and Zendesk for maintaining knowledge bases.
Background
Before joining Ciklum, Oleh Suvid worked at Turkcell Global Bilgi from 2014 to 2018. His roles included Booking and Ticketing representative for Turkish Airlines and Quality Assurance Quality Control. These positions contributed to his understanding of client relations and operational quality, enhancing his skills in process improvement and client satisfaction monitoring.
Achievements
Oleh Suvid was a finalist in the UK IT Industry Awards 2021, which highlights his recognition in the IT field. This accolade reflects his commitment to excellence and his contributions to project delivery and team management. His proactive approach to monitoring client satisfaction and discovering training needs further emphasizes his dedication to professional development and service quality.