Olga Fishelieva
About Olga Fishelieva
Olga Fishelieva is a Support Engineer with extensive experience in customer support and project management. She has held various roles in the hospitality and banking sectors, including positions at PrivatBank and Mövenpick Hotels & Resorts.
Current Role at Ciklum
Olga Fishelieva has been employed as a Support Engineer at Ciklum since 2020. In this role, she manages multiple projects simultaneously, utilizing both dedicated and shared models. She handles support tickets for product support using Zendesk and technical support using ServiceNow. Olga regularly communicates with customers through various platforms, including Slack, Google Chat, Zoom, and Teams, ensuring efficient support and resolution of issues.
Previous Experience in Banking
Olga Fishelieva worked at PrivatBank from 2011 to 2015. Initially, she served as a Chat Online Operator for two years, followed by a role as an E-commerce Manager for another two years. During her tenure, she gained experience in customer interaction and online service management, contributing to the bank's digital initiatives.
Hospitality Industry Background
Olga has extensive experience in the hospitality industry. She worked at Mövenpick Hotels & Resorts as a Front Office Supervisor for 11 months in Dubai from 2018 to 2019. Prior to that, she held positions at One&Only Resorts as a Receptionist from 2015 to 2017 and at Lily Beach Resort and Spa as a Guest Relations Officer/Receptionist from 2017 to 2018. Additionally, she served as an Assistant Guest Services Manager at Villa Hotels & Resorts for two months in 2020 in the Maldives.
Educational Background
Olga Fishelieva studied at Oles Honchar Dnipropetrovsk National University, where she achieved a Master's degree from 2009 to 2014. This educational foundation has equipped her with the skills necessary for her roles in both support engineering and customer service.
Early Career in Customer Support
Olga began her career in customer support at Global Bilgi in Ukraine, where she worked as a Call Center Operator for eight months in 2010. This early experience laid the groundwork for her subsequent roles in customer service and support across various industries.