Rashid Beg
About Rashid Beg
Rashid Beg serves as a Service Delivery Manager at Semler IT, where he has worked since 2020. He has a strong background in IT management, process optimization, and team leadership, with experience overseeing ServiceDesk operations across multiple countries.
Work at Semler IT
Rashid Beg has been employed at Semler IT since 2020, serving as IT-teamleder. In this role, he has developed a documentation structure within the IT department to streamline processes. He is also engaged in ongoing education at Semler Academy, focusing on Organisatorisk lederskab, which he began in 2021.
Work at Ciklum
Rashid Beg has worked at Ciklum as a Service Delivery Manager since 2016. He manages ServiceDesk operations across multiple countries, including Denmark, India, the USA, Singapore, and the Philippines. His responsibilities include overseeing the administration of Cisco IP telephony and mobile telephony systems, as well as implementing and managing LEAN processes within the IT department.
Education and Expertise
Rashid Beg's educational background includes studies at Niels Brock, where he achieved IT-Akademimerkonom from 2004 to 2005 and IT-Administrator from 2002 to 2004. He also completed the Project leder program at Valcon LEAN projektleder uddannelse in 2011. His foundational education includes achieving Folkeskolen at Korsvejensskole and Handels Gymnasium at Niels Brock, as well as Højere Forberedelseseksamen at Tårnby Gymnasium.
Achievements in Process Optimization
Rashid Beg is certified in LEAN project management, focusing on optimizing processes within the IT department. He has led the implementation of a new ServiceDesk tool to enhance operational efficiency. Additionally, he handles the administration and follow-up of invoice control from various telecommunications companies.