Rayford Smith
About Rayford Smith
Rayford Smith serves as the Intelligent Automation Delivery Lead for Ciklum in the United States, bringing extensive experience in intelligent automation and business process transformation. He has held various roles in the technology sector, including positions at CGI and Walmart, and has a strong background in management information systems.
Current Role as Intelligent Automation Delivery Lead
Rayford Smith currently holds the position of Intelligent Automation Delivery Lead at Ciklum, a role he has occupied since 2023. Based in Mobile, Alabama, he focuses on delivering intelligent automation solutions that align with business objectives. His responsibilities include overseeing project implementations and ensuring that automation strategies enhance operational efficiency.
Previous Experience at Ciklum
Prior to his current role, Rayford Smith worked at Ciklum as an Intelligent Automation Manager from 2022 to 2023 and as an Intelligent Automation Consultant from 2021 to 2022. During his tenure, he contributed to various automation projects, building high-performing teams and fostering relationships with stakeholders to achieve project goals.
Experience at CGI
Rayford Smith has extensive experience at CGI, where he worked in various capacities from 2013 to 2021. His roles included IT Consultant for the Sovera Health Information Management System, RPA Developer, and Senior Consultant. He was involved in leading end-to-end transformations across multiple business processes, enhancing operational efficiency and customer experiences.
Educational Background
Rayford Smith studied at The University of Alabama, where he earned a Bachelor of Science degree in Management Information Systems. His education spanned from 2007 to 2013, equipping him with foundational knowledge in business administration and information systems.
Expertise in Intelligent Automation
Rayford Smith specializes in intelligent automation, utilizing technologies such as conversational and generative AI to drive process improvements. He has a proven track record in enhancing customer and employee experiences while standardizing operations across various business processes, including Lead to Cash and Order to Cash.