Roman Tereschuk
About Roman Tereschuk
Roman Tereschuk is a Support Team Lead at Ciklum and has worked as a Level 3 Technical Support Engineer at Zerto since 2020. He holds a Master's degree in Computer Systems Networking and Telecommunications from Kyiv State University of Telecommunications and has extensive experience in networking and cloud services.
Work at Zerto
Roman Tereschuk has been employed at Zerto since 2020, serving as a Level 3 Technical Support Engineer. In this role, he provides advanced technical support and troubleshooting for Zerto's products and services. His position involves resolving complex issues and ensuring customer satisfaction. He has accumulated four years of experience in this capacity while based in Kyiv, Ukraine.
Previous Experience at SOFTCOM_Group
Prior to his current role, Roman worked at СОФТКОМ (SOFTCOM_Group) as an IT Service Engineer from 2017 to 2019. During his two years at SOFTCOM_Group, he developed skills in IT service management and support, contributing to the overall efficiency of the IT operations in the Kiev Region, Ukraine.
Education and Expertise
Roman Tereschuk holds a Master's degree in Computer Systems Networking and Telecommunications from Kyiv State University of Telecommunications, which he completed from 2016 to 2018. He also earned a Bachelor's degree in the same field from the same institution, studying from 2012 to 2016. His education has provided him with a strong foundation in networking and telecommunications.
Technical Skills and Experience
Roman has extensive experience with various technologies, including AWS services such as EC2, S3, and VPC. He is proficient in troubleshooting and log analysis for VMWare and Hyper-V infrastructures. Additionally, he is familiar with Azure virtualization, networking, and storage services. His technical skills also include automating tasks using Powershell and working with Windows Servers, Active Directory, and Group Policy.
Background in Data Input and IT Support
Before his roles in technical support, Roman worked as a Data Input Operator at Exmoto from 2015 to 2017. This position provided him with foundational experience in data management. His career in IT support began with his role at SOFTCOM_Group, where he further honed his technical skills and knowledge in the field.