Yuliia Zavorotynska
About Yuliia Zavorotynska
Yuliia Zavorotynska serves as the Global Head of Support CoE at Ciklum, where she leads a team of over 350 support specialists and has implemented strategies to enhance customer satisfaction since 2022.
Work at Ciklum
Yuliia Zavorotynska has been with Ciklum since 2014, holding various positions that reflect her growth within the company. Currently, she serves as the Global Head of Support CoE, a role she has held since 2022. Prior to this, she was the Head of Support Unit from 2020 to 2023, and before that, she worked as a Project Manager at the Ciklum Support Center from 2016 to 2023. Her career at Ciklum began as a Customer Support Specialist Team Leader from 2014 to 2016. Additionally, she briefly worked as a Sales Manager in 2013.
Leadership and Team Management
In her current role, Yuliia leads a team of over 350 support specialists. She collaborates with various departments, including engineering, product management, and sales, to improve customer experience. Her leadership focuses on implementing support strategies that enhance customer satisfaction, retention, and loyalty. Yuliia's ability to analyze data and metrics allows her to identify trends and opportunities for optimization in support operations.
Education and Expertise
Yuliia Zavorotynska studied at ГГПИИЯ, where she focused on English language and literature, as well as Ukrainian language and literature. She completed her studies and earned the Специалист degree between 2006 and 2011. Her educational background supports her expertise in customer support and management, contributing to her effectiveness in her current role.
Budget Management and Reporting
Yuliia manages budgets, forecasting, tracking, and reporting for the support function at Ciklum. This responsibility ensures that the support operations align with the company's goals. Her analytical skills play a crucial role in maintaining financial oversight and optimizing resource allocation within the support team.