Yuliia Zavorotynska
About Yuliia Zavorotynska
Yuliia Zavorotynska serves as the Head of Support Unit at Ciklum, where she has worked since 2020. She has a background in customer support and project management, having held various roles within the company since 2013.
Current Role at Ciklum
Yuliia Zavorotynska serves as the Head of Support Unit at Ciklum, a position she has held since 2020. In this role, she oversees the support operations, ensuring that client needs are met effectively. She is based in Dnipropetrovsk, Ukraine, and has been instrumental in enhancing the support services provided by the company.
Project Management Experience
In addition to her role as Head of Support Unit, Yuliia Zavorotynska has been working as a Project Manager at the Ciklum Support Center since 2016. Her responsibilities include managing projects that enhance customer support processes and improve service delivery. This dual role highlights her expertise in both support and project management.
Previous Experience at Ciklum
Yuliia Zavorotynska has a history of working at Ciklum in various capacities. She started as a Sales Manager in 2013, where she worked for one year. Following this, she transitioned to a Customer Support Specialist role from 2014 to 2016. Her diverse experience within the company has contributed to her current leadership position.
Educational Background
Yuliia Zavorotynska studied at ГГПИИЯ, where she focused on English and Ukrainian language and literature. She completed her studies from 2006 to 2011, earning the qualification of Специалист. This educational background has equipped her with strong communication skills, beneficial in her roles in customer support and project management.