Connie Franklin
About Connie Franklin
Connie Franklin serves as the Director of Customer Success at CINC Systems, where she has worked since 2007. With a background as a Business Analyst at SouthStar Funding, she has significantly improved customer satisfaction and retention through strategic initiatives.
Work at CINC Systems
Connie Franklin has served as the Director of Customer Success at CINC Systems since 2007. In this role, she has focused on enhancing customer satisfaction and retention through various strategic initiatives. Her responsibilities include managing customer relationships and ensuring successful adoption of CINC Systems' software solutions. Franklin has also participated in cross-functional teams aimed at improving product offerings and the overall customer experience.
Previous Experience at SouthStar Funding
Before joining CINC Systems, Connie Franklin worked as a Business Analyst at SouthStar Funding from 2005 to 2007. During her two-year tenure, she gained valuable experience in analyzing business processes and contributing to operational improvements.
Customer Success Strategies
At CINC Systems, Connie Franklin has contributed to the development and implementation of customer success strategies that align with the company's business goals. Her work has been instrumental in creating frameworks that enhance customer engagement and ensure clients derive maximum value from the software solutions offered.
Training Programs Development
Connie Franklin has developed training programs for clients at CINC Systems. These programs are designed to maximize the use of the software, leading to increased customer engagement. Her focus on education and support has played a significant role in helping clients effectively utilize the software solutions.
Expertise in Customer Relationships
With extensive experience in managing customer relationships, Connie Franklin ensures that clients have a positive experience with CINC Systems. Her expertise in customer success has been crucial in fostering long-term partnerships and driving customer satisfaction.