Jose Castillo
About Jose Castillo
Jose Castillo is the Director of Customer Experience at Cinch Home Services, where he has worked since 2022. He previously held the same position at Choice Home Warranty from 2013 to 2018, and he is recognized for his collaborative leadership style and focus on customer satisfaction.
Work at Cinch Home Services
Jose Castillo currently serves as the Director of Customer Experience at Cinch Home Services. He has held this position since 2022. In this role, he focuses on enhancing service delivery and customer satisfaction through strategic planning and leadership. His responsibilities include implementing innovative service initiatives and leveraging cloud technology to address customer needs.
Previous Experience at Choice Home Warranty
Before joining Cinch Home Services, Jose Castillo worked at Choice Home Warranty as the Director of Customer Experience from 2013 to 2018. During his five years in this role, he was based in Somerset, NJ. He contributed to the company's service strategy and change management, focusing on customer success and operational efficiency.
Education and Expertise
Jose Castillo studied Business Administration, Management and Operations at Middlesex College, where he earned an Associate's degree in 2020. His educational background supports his expertise in customer experience management and strategic planning. He applies this knowledge to drive sustainable results in his current and previous roles.
Leadership Style and Approach
Jose Castillo demonstrates a charismatic, collaborative, and creative leadership style. He excels in executing large-scale ideas within constraints, utilizing data-driven decision-making to guide his strategies. His focus on service excellence and customer needs positions him as a leader in customer experience.
Focus on Innovation and Technology
Jose Castillo believes in leveraging cloud technology to modernize customer service processes. His approach includes identifying customer necessities and developing collaborative solutions to address them. He thrives in innovative environments, contributing to the growth and success of the organizations he works with.