Jose R. Ramirez
About Jose R. Ramirez
Jose R. Ramirez is an Account Executive and Project Manager at Cinch Home Services, where he has worked since 2017. He has a diverse background in management and customer service, with previous roles at Manhattan Beer Distributors, MetroPCS, and Sprint.
Work at Cinch Home Services
Jose R. Ramirez has been employed at Cinch Home Services since 2017, currently holding the position of Account Executive and Project Manager in Fort Lauderdale, Florida. In his role, he serves as the primary liaison between customers and the project team, ensuring effective communication and project success. Prior to his current position, he worked as a Regional Manager and Scrum Master at Cinch from 2016 to 2017, and as a Regional Manager for the North East U.S. from 2014 to 2016. During his time at Cinch, he has led the design and facilitation of training programs, coached call center employees, and implemented user reference guides to enhance client servicing.
Previous Experience
Before joining Cinch Home Services, Jose R. Ramirez worked at Manhattan Beer Distributors as Corporate Cashier Manager from 2004 to 2008 in Bronx, New York. He also served as Store Manager at MetroPCS from 2008 to 2013 in New York, New York, and as Assistant General Manager at Sprint from 1997 to 2004, also in New York. These roles contributed to his extensive experience in management and customer service.
Education and Expertise
Jose R. Ramirez studied at Katharine Gibbs School, where he achieved a degree in Information Technology from 2003 to 2005. He also attended the Borough of Manhattan Community College, focusing on Accounting and Business Management from 1992 to 1993. His educational background supports his expertise in project management and client relations.
Achievements in Project Management
In his current role at Cinch Home Services, Jose R. Ramirez has applied performance improvement techniques such as benchmarking, workflow design, and process analysis to enhance client onboarding efficiency. He has also coached call center employees and monitored their performance to improve service quality and productivity. His contributions include the implementation of user reference guides to streamline servicing for client accounts.