Adrian Busso
About Adrian Busso
Adrian Busso is a Business Technology Lead at Cintas, where he has worked since 2017. He has a background in operations and customer service, with previous roles at Cintas, PNC, and TCF Bank, and holds a Bachelor's Degree in Business Administration from DePaul University.
Current Role as Business Technology Lead
Adrian Busso currently holds the position of Business Technology Lead at Cintas, a role he has occupied since 2017. In this capacity, he coordinates cross-departmental efforts to address service shortfalls. He serves as a subject matter expert in customer setup and data maintenance, ensuring that processes are efficient and effective. His collaboration with the IT department focuses on user acceptance and regression testing for system changes, which is critical for maintaining operational integrity. Additionally, he develops test scripts that facilitate successful program implementation.
Previous Experience at Cintas
Adrian Busso has extensive experience at Cintas, having worked in various roles from 2012 to 2017. He began as a Customer Advocate, where he served for two years, followed by a position as Shared Operations Specialist for two years. He was also part of the Hybris Migration Team for a ten-month period. His roles at Cintas have provided him with a comprehensive understanding of the company's operations and customer service processes.
Experience at PNC and TCF Bank
Before his tenure at Cintas, Adrian Busso worked at PNC as a Teller/Sales Associate from 2011 to 2012. This role involved direct customer interaction and sales responsibilities. Prior to that, he served as Supervisor of Operations at TCF Bank from 2008 to 2011. In this position, he managed operational activities and staff, contributing to the bank's efficiency and customer service quality.
Education at DePaul University
Adrian Busso earned a Bachelor’s Degree in Business Administration and Management from DePaul University. His studies spanned from 2006 to 2012, providing him with a solid foundation in business principles and management practices. This educational background supports his current role in technology and operations within a corporate environment.